Privacy Policy & Terms and Conditions

For Nottingham Windscreen Replacement (DoctorWindscreen)
Website: https://nottinghamwindscreenreplacement.co.uk

Privacy Policy

1. Who We Are

We are DoctorWindscreen, providing professional windscreen repair and replacement services in Nottingham, UK.
Our website address is: https://nottinghamwindscreenreplacement.co.uk.

Under the UK GDPR, we act as the Data Controller for any personal information collected via this website.

2. Comments

When visitors leave comments on the site, we collect:

  • Information entered into the comments form
  • Visitor’s IP address
  • Browser user agent string
  • An anonymized hash of the user’s email (sent to Gravatar if applicable)

Gravatar Privacy Policy: https://automattic.com/privacy
After approval, profile photos become publicly visible alongside comments.

3. Media Uploads

If you upload images to the website, avoid using images containing EXIF GPS location data.
Visitors may download and extract location information from uploaded images.

4. Cookies

4.1 Comment Cookies

If you leave a comment, you may opt-in to saving your name, email, and website in cookies.
These last 1 year.

4.2 Login Cookies

  • A temporary cookie checks whether your browser accepts cookies (deleted after closing the browser).
  • Login cookies last 2 days.
  • “Remember Me” extends login to 2 weeks.
  • Display preference cookies last 1 year.
  • Logging out removes login cookies.

4.3 Editor Cookies

When editing or publishing an article, a cookie storing the post ID is created.
Expires after 1 day, contains no personal data.

5. Embedded Content

Articles may include embedded third-party content (e.g., videos, images).
These external sites may:

  • Collect data
  • Use cookies
  • Add tracking
  • Monitor interactions with the embedded content

This applies as if the user visited the third-party website directly.

6. Who We Share Your Data With

If you request a password reset, your IP address will appear in the reset email.
Visitor comments may be scanned by automated anti-spam services.

7. How Long We Retain Your Data

  • Comments and their metadata are stored indefinitely.
  • Registered users, if any, can view, edit, or delete their personal information (except username).
  • Site administrators may also access and edit this information.

8. Your Rights Over Your Data

You may request:

  • A copy of your stored personal data
  • Deletion of your personal data

This excludes data retained for legal, security, or administrative purposes.

9. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

Terms and Conditions of Service

DoctorWindscreen — Nottingham, UK

DoctorWindscreen Website Terms and Conditions of Service

Please read these Terms carefully. By accessing our website (The Site) or booking any services, you agree to be legally bound by these Terms in full.

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern the provision of all vehicle glass repair, replacement, and related services (“Services”) by DoctorWindscreen (a trading name, hereinafter “The Company,” “we,” or “us”) in Nottingham, UK, to the customer (“You”). Your engagement with our Services constitutes your unqualified acceptance of these Terms.

2. Service Estimates and Changes

2.1 Quotations:
Any quotation provided is an estimate only, based on the information available at the time. We reserve the right to revise the final price if the actual condition of the vehicle requires additional labour or parts not foreseen during the initial assessment (e.g., discovery of hidden frame corrosion).

2.2 Cancellation:
If you cancel a confirmed booking with less than 24 hours’ notice, we reserve the right to charge a cancellation fee equivalent to our costs for ordering specific glass or parts.

3. Risk, Pre-existing Conditions, and Waivers

3.1 Pre-existing Damage:
You acknowledge that the Company shall assume no liability for any pre-existing corrosion, deterioration, or damage to your vehicle, including surrounding bodywork, frames, seals, or mouldings, that may be revealed, damaged, or exacerbated during the fitting process. If such conditions prevent a satisfactory seal, we reserve the right to stop work or proceed only with your written acknowledgment that our Guarantee (Section 5) is voided.

3.2 Risk of Repair:
You acknowledge and accept that, in the course of attempting a windscreen repair (e.g., stone chip), there is an inherent and unpreventable risk that the crack may spread further, through no fault of our technicians or equipment. The Company shall not be responsible for the cost of a full replacement windscreen should a repair attempt fail for this reason. If a replacement is subsequently required, the full cost of replacement will apply.

3.3 Customer-Supplied Parts:
If you supply your own glass or parts, the Services are carried out entirely at your risk. The Company provides no warranty or guarantee whatsoever on the part itself and is not liable for any failure or breakage of such parts during fitting or thereafter.

4. Limitation of Liability (Maximum Legal Protection)

4.1 Exclusion of Consequential Loss:
To the fullest extent permitted by English law, the Company expressly excludes all liability for any indirect, special, incidental, punitive, or consequential loss or damage, including, but not limited to:

  • Loss of Profit;
  • Loss of Revenue;
  • Loss of Business Opportunity;
  • Loss of Use of the Vehicle or downtime.

4.2 Maximum Liability Cap:
In the event the Company is found liable for any direct physical damage to your vehicle caused solely by our proven negligence or breach of contract, our total aggregate liability shall be strictly limited to the cost of rectifying that specific physical damage, or, at our sole discretion, re-performing the Services, and shall never exceed the total amount paid by you for the specific Services rendered.

4.3 Statutory Rights:
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by our negligence, or for fraud, or any other liability which cannot be excluded or limited under UK law (including the Consumer Rights Act 2015).

5. Guarantee and Warranty

5.1 Specific Sealing Guarantee:
After completing your car windscreen replacement, we provide a 3-month guarantee on the windscreen sealing only. Any sealing issues that arise within this period will be covered. After 3 months, we are not responsible for any sealing-related problems.

5.2 Guarantee Voidance:
The guarantee outlined in Section 5.1 will be immediately void and unenforceable if: (a) The vehicle sustains any subsequent accidental damage or is involved in an accident. (b) The work is tampered with, removed, or adjusted by any third party without our prior written consent. (c) The vehicle shows signs of pre-existing corrosion or deterioration which was noted by our technician at the time of service.

6. Payment and Retention of Title

6.1 Payment:
All invoices are payable immediately upon completion of the Services. We reserve the right to retain possession of the vehicle until all outstanding sums are paid in full.

6.2 Retention of Title:
Legal and beneficial ownership of all goods (glass and parts) supplied by the Company shall remain with the Company until we have received payment in full and cleared funds for the Services. If payment is defaulted, we reserve an irrevocable right to enter the premises or location of the vehicle to remove the goods, and you agree to fully indemnify us against all related costs.

7. Governing Law

These Terms are governed by, and construed in accordance with, the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from these Terms.